Remote Support.
We offer remote support via TeamViewer, covering user support to maintain your entire IT system. We tailor the support level based on your specific needs. Operational failures or malfunctions in your company's software can cause significant damage. Our ticket system guarantees a smooth process and documentation of the work. Whether in Stuttgart, Amsterdam, Dubai, or any other location, you can rely on our IT support services for your national and international team.
You can count on our IT support for your national and international teams.
You can count on our IT support for your national and international teams.
- Fast and Reliable Support
- Enhanced Employee Productivity
- Location-Independent Assistance
- Professional Planning and Implementation
- Dedicated to Your Success
- Cost Reduction with Data and Failure Security
Steps for your support needs
Requesting
To initiate support, submit a ticket, email, or contact us via phone. We can also provide a Service Level Agreement (SLA) for critical systems if your company requires it. Our comprehensive support encompasses on-site visits and remote maintenance through TeamViewer, enabling us to quickly and reliably assist you with minor issues.
Tracking
Our support team is here to help in the event of malfunctions, server failures, threats, data concerns, and more, ensuring minimal disruptions and swift resolution. We have a sophisticated helpdesk equipped with an integrated ticket system. This enables us to coordinate our employees based on their areas of expertise efficiently and provides you with a transparent overview of the status of your issues.
Evaluating
We uphold our promises. In the rare instance of an SLA overrun, the associated ticket is promptly and automatically escalated to the team leader and management for immediate attention. We allow you to gain valuable insights into your IT support needs through desired evaluations, including statistical assessments and checks on target achievements.
Framework contract
We are pleased to provide comprehensive support through our IT sourcing and individual framework contracts, offering a fixed monthly rate for a complete range of services.
To initiate support, submit a ticket, email, or contact us via phone. We can also provide a Service Level Agreement (SLA) for critical systems if your company requires it. Our comprehensive support encompasses on-site visits and remote maintenance through TeamViewer, enabling us to quickly and reliably assist you with minor issues.
Tracking
Our support team is here to help in the event of malfunctions, server failures, threats, data concerns, and more, ensuring minimal disruptions and swift resolution. We have a sophisticated helpdesk equipped with an integrated ticket system. This enables us to coordinate our employees based on their areas of expertise efficiently and provides you with a transparent overview of the status of your issues.
Evaluating
We uphold our promises. In the rare instance of an SLA overrun, the associated ticket is promptly and automatically escalated to the team leader and management for immediate attention. We allow you to gain valuable insights into your IT support needs through desired evaluations, including statistical assessments and checks on target achievements.
Framework contract
We are pleased to provide comprehensive support through our IT sourcing and individual framework contracts, offering a fixed monthly rate for a complete range of services.
We take care of the entire operation of your business.
Problems can be reported between 8 AM and 5 PM (CET) on weekdays through phone, email, or our online ticketing system. We prioritize prompt resolution of classic first-level issues, aiming to solve or analyze them during the initial meeting, often through remote maintenance. Our ticket system ensures a streamlined process and comprehensive documentation of all work. Particularly for small and medium-sized companies, employing internal IT staff for service and support may be costly. That's why it's crucial to have access to a reliable and responsive expert who can quickly address any gaps in your IT network and provide competent, goal-oriented solutions. With Mycomp-IT Services as your trusted partner, you can enhance your organization's efficiency, quality, cost-effectiveness, and overall work processes. Experience improved productivity by leveraging our support to optimize your IT network.
Get in touch
For any inquiries regarding your needs, please email us at info@mycomp.ch or use the contact form below, and we'll respond quickly.