Blackroll AG provides people of various age groups and athletic proficiencies the opportunity to enhance their flexibility, balance, and strength through uncomplicated exercises and self-massage methods. Their focus lies in creating effective tools that complement traditional treatment practices, rendering fascia and functional training inclusive and accessible. This comprehensive approach encompasses training, tension release, and restoration within a unified system.

Our client was struggling with an outdated and complex server infrastructure that was causing significant operational issues. Manual software installations were leading to errors, and inadequate support was limiting their ability to scale effectively..

At Mycomp, we recognized the need for a transformative solution to address Blackroll's communication challenge. Our strategic approach involved the implementation of 3CX, a cloud-based communication system. By migrating from an on-premise setup to the cloud, we enabled Blackroll's employees to make calls directly from their computers within the company premises. Additionally, we extended the accessibility of the 3CX system to mobile devices, empowering users to make calls using the 3CX mobile app.

The collaboration between Mycomp and Blackroll yielded substantial business benefits that positively impacted the company's operations. The migration to the cloud-based 3CX system allowed for enhanced communication efficiency and flexibility. Employees at Blackroll gained the ability to make calls seamlessly from their computers, streamlining communication processes within the company's premises. Furthermore, the integration of 3CX with mobile devices offered a new level of mobility and connectivity, ensuring that communication remained unhindered even when employees were on the move By embracing cloud technology and modernizing their communication infrastructure, Blackroll experienced improved productivity and responsiveness. The shift to a cloud-based solution reduced the burden of managing on-premise hardware and maintenance, allowing Blackroll's IT team to focus on more strategic initiatives. The streamlined communication experience translated to better collaboration and enhanced customer interactions, ultimately contributing to Blackroll's business growth.

• Communication Evolution The implementation of 3CX marked a significant evolution in Blackroll's communication methods, transitioning from on-premise to a cloud-based system for increased flexibility.
• Seamless In-House Calls With the ability to make calls directly from computers within the company, Blackroll's employees experienced streamlined communication workflows within their premises.
• Enhanced Support SystemTaking over support responsibilities ensured timely assistance, minimizing disruptions and maximizing server uptime.
• Mobile Connectivity The integration of 3CX with mobile devices empowered employees to maintain communication on the go, fostering better connectivity regardless of location.
• Enhanced Productivity The modernized communication system translated to improved productivity, as employees could efficiently connect with colleagues and clients.
• Agility and Scalability By adopting a cloud-based solution, Blackroll gained the agility to scale their communication resources as their business needs evolved.
• Focus on Innovation The shift to a cloud-based system relieved Blackroll's IT team from hardware management, enabling them to allocate more time to innovative projects.
• Elevated Customer Interactions The improved communication experience resulted in better customer interactions, enhancing overall customer satisfaction.